yep i'd go with what KiteS' said

... its all down to the driver at the time .. just make sure you state that the parcel has to be checked before letting the driver dissapear or you customer will not be able to claim if it is damaged .
I use ANC express for our shop as the guys seem to care a little more than the rest mainly due to the fact that they are local to me and they want a good local trading reputation

..a big courier like TNT doesnt care because the yare national/global and a bad local rep wont really do them any harm ... so i guess im saying " use a local courier "
Hope it helps mr T
