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Is this just aesthetic damage or would it affect the use

PostPosted: Fri Oct 27, 2023 12:18 pm
by Jdejay
IMG_7499.jpeg
I recently purchased a new soft top surfboard from Ocean and Earth to continue the learning process.
The board arrived with damage to the nose of the board. The supplier offered to either replace or apply a big discount as they say it is cosmetic and won’t affect the performance of the board (as much performance as can be expected from a foamie)
Do you think I should accept the discount or request a new board? There is a slight bulge in the slick close to the nose and wrinkles in the foam, please see the photos below.
Thanks!

Re: Is this just aesthetic damage or would it affect the use

PostPosted: Fri Oct 27, 2023 1:11 pm
by jaffa1949
You laid out your money, I would get a replacement… Oand E are a pretty reputable company once you choose buy as is less discount there is no call back :shock:

Re: Is this just aesthetic damage or would it affect the use

PostPosted: Fri Oct 27, 2023 2:04 pm
by waikikikichan
What did you pay for it originally ?

How much of a "big discount" are they willing to give you ?

( If it's 40% off, I'd take the discount )

Re: Is this just aesthetic damage or would it affect the use

PostPosted: Fri Oct 27, 2023 5:37 pm
by Jdejay
In the end they offered my €50 euros off, not quite the big discount I was expecting.
I’ve asked them to send a new one out and collect the damaged product.
Thanks for the help!