Is this just aesthetic damage or would it affect the use

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Is this just aesthetic damage or would it affect the use

Postby Jdejay » Fri Oct 27, 2023 12:18 pm

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I recently purchased a new soft top surfboard from Ocean and Earth to continue the learning process.
The board arrived with damage to the nose of the board. The supplier offered to either replace or apply a big discount as they say it is cosmetic and won’t affect the performance of the board (as much performance as can be expected from a foamie)
Do you think I should accept the discount or request a new board? There is a slight bulge in the slick close to the nose and wrinkles in the foam, please see the photos below.
Thanks!
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Re: Is this just aesthetic damage or would it affect the use

Postby jaffa1949 » Fri Oct 27, 2023 1:11 pm

You laid out your money, I would get a replacement… Oand E are a pretty reputable company once you choose buy as is less discount there is no call back :shock:
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Re: Is this just aesthetic damage or would it affect the use

Postby waikikikichan » Fri Oct 27, 2023 2:04 pm

What did you pay for it originally ?

How much of a "big discount" are they willing to give you ?

( If it's 40% off, I'd take the discount )
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Re: Is this just aesthetic damage or would it affect the use

Postby Jdejay » Fri Oct 27, 2023 5:37 pm

In the end they offered my €50 euros off, not quite the big discount I was expecting.
I’ve asked them to send a new one out and collect the damaged product.
Thanks for the help!
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